Privacy Policy

Your privacy and data protection are our top priorities. Learn how we collect, use, and safeguard your personal information.

Last updated: January 2024

Overview

At Gravion at Dash Core Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information
  • Name, address, phone number, and email address
  • Payment information (credit card details, billing address)
  • Reservation details and preferences
  • Identification documents as required by law
  • Loyalty program information
Automatically Collected Information
  • Website usage data and cookies
  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our website
Additional Information
  • Feedback and survey responses
  • Communication preferences
  • Special requests and accessibility needs
  • CCTV footage for security purposes

How We Use Your Information

Reservation Management
  • Process and manage bookings
  • Confirm reservations and send updates
  • Handle special requests and preferences
Payment Processing
  • Process payments securely
  • Handle billing and invoicing
  • Manage refunds and adjustments
Service Improvement
  • Enhance guest experience
  • Personalize services and recommendations
  • Analyze usage patterns and preferences
Communication
  • Send booking confirmations and updates
  • Provide customer support
  • Share promotional offers (with consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, booking platforms, and technology providers.

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or to protect our rights, property, or safety.

Business Partners

With your consent, we may share information with business partners to provide you with services or offers that may interest you.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

SSL Encryption

All data transmissions are encrypted using industry-standard SSL technology.

Secure Servers

Your information is stored on secure servers with restricted access.

Staff Training

Our staff are trained in data protection and confidentiality protocols.

Your Privacy Rights

Under Canadian privacy legislation, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your information in a portable format
  • Objection: Object to certain uses of your personal information
  • Withdrawal: Withdraw consent for marketing communications
To exercise these rights, please contact our Privacy Officer using the contact information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.

Types of Cookies We Use:
Cookie Type Purpose Duration
Essential Cookies Enable basic website functionality Session
Performance Cookies Analyze website usage and performance 1-2 years
Functional Cookies Remember your preferences and settings 1 year
Marketing Cookies Deliver personalized advertisements 1-2 years

You can manage your cookie preferences through your browser settings or by using our cookie preference center.

Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. This privacy policy does not cover the privacy practices of these external services.

Third-Party Services We Use:
  • Google Analytics for website analytics
  • Payment processors for secure transactions
  • Social media platforms for social login and sharing
  • Email marketing platforms for communication
  • Booking platforms and reservation systems
We encourage you to review the privacy policies of any third-party services you access through our website or services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by applicable law.

Retention Periods:
  • Reservation data: 7 years (tax and legal requirements)
  • Payment information: As required by payment card industry standards
  • Marketing data: Until consent is withdrawn
  • Website analytics: 26 months
Secure Deletion:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy and applicable legal requirements.

Privacy Contact Information

Privacy Officer

Gravion at Dash Core Hotel

1250 Bay Street
Toronto, ON M5R 2A5, Canada

(416) 555-0123

privacy@gravionatdashcore.info

Response Time

We will respond to privacy-related inquiries within 30 business days of receipt.

Complaints

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.

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